Unflatpack – Frequently Asked Questions

No, Sorry we can’t remove from the home nor transport furniture from house to house.

We can do disassembly and reassembly. Providing you arrange the moving part. We can do this over two days if needed or 1 day if the van is ready to move the item straight away.

In addition to assembling your flat pack furniture we can help with many ‘handyman’ jobs that always seem to need doing. For example we can hang pictures and blinds or wall fix shelves. Many of these jobs are available on a fixed price basis. Just click on the services tab and look at what we can offer

We assemble all furniture brands. Including:

Yes. The minimum charge for assembly work is £45. All our costs will be clearly documented for you before you accept the quote and pay for the work.

Sorry no. However, we will be happy to cut it up into small pieces for you and leave it neatly within the bounds of your own property.

If you are a landlord with an HMO property or a business customer with a large order we are happy to work with you to arrange refuse disposal separately. Please contact the Office for details.

Yes. We are covered for £5 million of public liability.

Yes we are a VAT registered company. Our quotes break out the VAT. The final amount you see displayed on the quote includes VAT so you’ll know the full cost from the quote.

Due to the nature of our work and the distances we operate over, it isn’t possible to give an exact arrival time. We are able to provide morning / afternoon / evening slots.

Yes. We ask you for 2 possible dates when you book. We will always endeavour to book your assembly into one of these dates. We will always agree the time of the appointment with you before booking the assembly.

A fixed price is an agreed assembly charge for an agreed item of furniture.

A fixed price requires the boxes to be in (or adjacent to) the room where they are to be assembled.

We also need there to be sufficient space for us to work in.

We prefer a minimum of 48 hours to get the job booked in. However if you need the work done sooner, we will always try our best to help.

Yes the installers carry a number of top of the line industry fixings and can advise on basic safe load weights.

If you realise before the day of assembly, please get in touch with the office to add any additional items.

If you realise on the day, please get in touch with the office to get the items added to the installers jobsheet and to pay for the additional work.

Unfortunately, we cannot guarantee that the assembler will have time to assemble additional furniture which is requested on the day. If there is a chance it could make them late for our next customer the office will let you know.

Payment for your assembly work needs be made in full by debit or credit card at the time of booking either online or over the phone.

Payments we accept

We accept most major payment cards. You can also use your PayPal account. The email for this is office@unflatpack.com (Please note we cant accept American express as the charges are so high, we can offer bank payment if this is your only option).

Yes. Unflatpack are often called in by customers and retailers to fix issues when things have been assembled, or fitted badly by other people.